Privacy Policy

Promothean Ltd Last updated: April 2026

1. Who we are

Promothean Ltd ("we", "us", "our") is a limited company registered in England and Wales. We operate the website promothean.com and provide digital marketing services.

If you have any questions about this policy, please contact us at hello@promothean.com.

2. What information we collect

We may collect the following personal data:

Information you give us directly:

  • Name, email address, phone number, and business name when you fill in a contact form, book a consultation, or sign up for our services
  • Payment and billing information when you subscribe to our services (processed securely by Stripe; we do not store your full card details)
  • Any other information you provide in correspondence with us

Information collected automatically:

  • Technical data such as your IP address, browser type, device type, and operating system
  • Usage data including pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Section 8 below)

Information from third parties:

  • If you interact with our advertisements on Meta (Facebook/Instagram) or Google, we may receive limited data such as the fact that you clicked an ad or submitted a lead form

3. How we use your information

We use your personal data to:

  • Provide and manage our services
  • Process payments and manage your subscription
  • Respond to your enquiries and provide customer support
  • Send you service-related communications
  • Improve our website and services
  • Run and optimise advertising campaigns on your behalf (where you are a client)
  • Comply with legal obligations

4. Lawful basis for processing

We process your data on the following grounds:

  • Contract: Where processing is necessary to perform a contract with you or to take steps before entering into a contract
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and marketing our business, provided these interests do not override your rights
  • Consent: Where you have given clear consent for us to process your data for a specific purpose
  • Legal obligation: Where we need to comply with a legal requirement

5. Who we share your data with

We may share your personal data with:

  • Payment processors: Stripe, for processing subscription payments
  • Advertising platforms: Meta and Google, for running advertising campaigns
  • Analytics providers: Google Analytics, for understanding how our website is used
  • Email and CRM providers: For managing client communications
  • Professional advisors: Accountants, lawyers, or other advisors where necessary

We do not sell your personal data to third parties.

6. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

  • Client data: For the duration of our business relationship and up to 6 years afterwards (in line with HMRC requirements)
  • Enquiry data: Up to 2 years from your last contact with us
  • Website analytics data: Up to 26 months

7. Your rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data (in certain circumstances)
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Data portability: Receive your data in a structured, commonly used format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@promothean.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

8. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly
  • Analyse website traffic and usage patterns
  • Track the effectiveness of our advertising campaigns (via Meta Pixel and Google Ads tracking)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. International transfers

Some of our third-party service providers (such as Stripe, Meta, and Google) may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact us

Promothean Ltd Email: hello@promothean.com Website: promothean.com

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